By Navneet Arya ·
Tidio 2026 review: free plan with 50 billable conversations, Starter from $24.17/month, Lyro AI add-on, and the billing details to check first.
✓ Personally researched · Last verified: October 2026 · See our methodology
Tidio is a customer-service platform for small and mid-sized businesses. It puts live chat, ticketing, email and social conversations in one inbox, and adds Lyro, an AI agent that answers visitor questions, plus Flows, which automate chat prompts and follow-ups. A Free plan covers 50 billable conversations a month, and paid plans scale by conversation volume.
Tidio is a customer-service platform for small and mid-sized businesses. It combines live chat, ticketing, email and social conversations in one inbox, with Lyro, an AI agent that answers visitor questions, and Flows for automated chat prompts. The Free plan costs $0 and includes 50 billable conversations a month, 10 seats and the first 100 Flows visitors a month. Starter is $24.17 a month on annual billing and Growth is from $49.17, with Plus from $300 a month plus usage and Premium quote-only. Lyro is a separate add-on from $32.50 a month on annual billing, with a 7-day free trial, and removing Tidio branding costs $16.67 a month. Per-conversation overage rates and a refund policy were not published on the pages checked, and review sites report disputes over auto-upgrades and annual renewals, so confirm billing terms before paying. A sensible low-cost start for live chat on a small business site, and a weaker fit for larger teams that need guaranteed AI resolution rates. This review is based on Tidio's official pricing page and help center; no first-hand testing is claimed.
Rating: 3.8/5 · Pricing: Free (50 billable conversations/month) + Starter from $24.17/month billed yearly
Yes. The Free plan costs $0 and includes 50 billable conversations a month, 10 seats and the first 100 Flows visitors a month. Tidio also offers a 7-day trial of paid features with no credit card, after which the account returns to Free unless you upgrade.
Starter is $24.17 a month on annual billing and Growth is from $49.17 (both are annual equivalents; a third-party tracker lists $29 and $59 on monthly billing). Plus starts at $300 a month plus usage and Premium is quote-only. Lyro and Flows are priced as add-ons, so confirm the total on tidio.com/pricing.
Lyro is Tidio's AI agent, which answers visitor questions. It is sold as an add-on from $32.50 a month on annual billing, with a 7-day free trial and quotas from 50 to 1,000 conversations. Starter includes 50 one-off Lyro conversations, and the Free plan lists 50 described as lifetime. Overage rates are not published.
The pricing page text we checked does not define it. A third-party pricing guide says it is a chat, ticket, email or social conversation that includes a message from a human agent, and that Lyro replies do not count. Confirm the definition in Tidio's help center before you rely on it.
We could not find a refund policy on Tidio's pricing page. Its help center has a Manage your subscription article, and third-party review sites report complaints about auto-upgrades and annual renewals. Those are customer reports that Tidio has not confirmed, so read the billing terms and track your usage before you commit to a year.