By Navneet Arya ·
Fireflies.ai 2026 review: AI meeting transcription, action items, and CRM integration from $10/month. Trustpilot rating and real output example.
✓ Personally researched · Last verified: June 2026 · See our methodology
Fireflies.ai automatically joins, records, and transcribes meetings across Zoom, Google Meet, Microsoft Teams, and 50+ other platforms, then generates AI summaries with extracted action items, decisions, and a fully searchable meeting archive. It holds a 4.4/5 rating across 892 verified Trustpilot reviews and 4.6/5 across 612 G2 reviews, with the free plan (800 minutes of storage, limited transcription credits) being genuinely usable rather than a stripped-down trial — a point reviewers highlight favourably compared to competing tools. Action item extraction works reliably for explicitly stated commitments ("I will…", "let's do X by Friday") but is less consistent at catching implied tasks. Heavy meeting users will exceed the free tier's transcription credits and need the $10/month Pro plan, which adds CRM integrations for HubSpot and Salesforce. Transcription accuracy varies somewhat on heavily accented speech or dense technical jargon. A strong fit for remote teams, recruiters, and sales reps who need a searchable record of every meeting rather than relying on manual notes.